About Us
Our Story
Our Approach
Our Story
Founded in 2008 at the heart of the Makati Business Center. We are a company established on Bible principles of doing business. We aim to provide service to our clients with honesty and transparency. We strive to deliver high-quality level of customer service.
Our Team
Our Approach
Our Story
We are comprised of individuals who have call center/telemarketing/sales experience with a customer service attitude that aims to meet our client's requirements mixed with a heart and enthusiasm in getting the job done!
Our Approach
Our Approach
Our Approach
We care about each other. We do what we say we are going to do. We are passionate about taking care of our customers. We run it like we own it. We work hard and have fun as a TEAM.
Transform Your Business with Pfleider-Ward Co. Ltd.
Customer-Centric Focus
Our primary goal is to ensure customer satisfaction. We train our agents to actively listen to customer understand their needs, and provide timely and accurate solutions to their inquiries or concerns.
Comprehensive Training
We invest in comprehensive training programs for our call center agents. Equip them with the necessary skills, product knowledge and communication techniques to handle various types of customer interactions effectively.
Use of Technology
By leveraging technology to streamline our operations and enhance efficiency. We implements a reliable and user-friendly call managemen system, interactive voice response(IVR) systems, and customer relationship management(CRM) software to improve call routing, data management, and reporting.
Performance Monitoring and Feedback
We establish performance metrics and regulary monitor our agents performance against key performance indicator(KPI) such as average handle time, first call resolution rate and customer satisfaction scores. Provide constructive feedback and coaching to help agents improve their performance and deliver better service.
Flexibility and Scalability
By maintaining flexibility to adapt to changing customer needs and call volumes. We implement scalable solutions that allow our agents to efficiently handle fluctuations in call traffic without compromising service quality.
Multichannel Support
In addition to traditional phone support we are also offering multichannel support options such as email, live chat and social media. Enable customers to choose their preferred communication channel for contacting your business, and ensure seamless integration across all channels for a consistent customer experience.
Continuous Improvement
We encourage a culture of continuous improvement within our company. We solicit feedback from both customers and agents and use this feedback to identify areas for improvement and implement changes to enhance service quality and efficiency.
Employee Engagement and Well-being
We also recognize the importance of employee engagement and well-being in delivering excellent customer service. A reason we foster a positive work environment, provide opportunities for professional development, and prioritize work-life balance to help.