Frequently asked questions?
1. What campaigns do you have experience with?
- Outbound B2B/B2C telemarketing: appointment setting, telesales, lead generation, debt collection, customer retention programs or phone surveys
- Inbound services: chat support, order taking, travel booking, technical support, employee benefits, directory assistance, customer service related inquiries/problem
- Data Management: Data Entry, Data research
- Virtual Assistants to manage
2. Do you require a Deposit?
- Depending on the size of the project. If 2-3 seats, we do not. Although, there are clients out there that abuse their call center providers. We understand that it’s an investment, some risks has to be taken in order to gain trust. We still want to believe in the goodness of man. The core principles we live by is summarized on this saying, “Do to others whatever you would like them to do to you.”
3. How soon can we get my campaign started?
- It depends on the complexity of your campaign. The process usually takes 2 to 4 weeks and involves determining your goals and agreeing to set standards of performance. In the industry we call this “metrics”. Once we have the goals and metrics in hand, our next step will be to determine and allocate the necessary resources to the campaign - number of agents, QA, team lead, and phone line. Training has to be taken seriously as well in order to make sure that new or old campaign, agents who will be put on the campaign are well equipped.
4. How long before the optimal results are achieved?
- Typical campaign histories have shown that agents attain maximum efficiency levels from 3 weeks to 5 weeks on the campaign.
5. What are your rates?
- Our rates range from $5 to $8 per hour base compensation. Depending on the complexity of the campaign/project. It is a fixed rate. No hidden fees. We also don't ask for a commission, we work as hard without it.
6. Will I be bound to a contract?
- No. Only month to month with 15 days advance notice for termination.